Terms of service

ELCOMPARADOR-B2B is a B2B ONLINE COMPARATOR wich offers to the travel agencies different types of touristic products (such as hotels, flights, transfers, etc.)

1. Scope of Service

1.1. These terms and conditions are subject to occasional changes and apply to all our services that are indirectly provided (i.e. via third parties)

1.2. By using our website, you confirm that you have read, understood and agreed to these terms and conditions including our providers conditions

2. Services and Contract

2.1. Users have the possibility of booking the selected hotels, flights, transfers or tours through direct connection to our website; we guarantee indirect connection to all our suppliers, whose we are legally connected via XML.

3. EL COMPARADOR Community and Member Area

3.1. To be able to use our website and work on EL COMPARADOR-B2B, Users have to create an account.

3.2. In order to create the account users are being asked to provide personal information. Despite from the Users name, no personal information is made visible. By deleting the account any and all of the User’s data will be permanently removed.

3.3. A user can not register multiple times. The user is responsible for the accuracy and completeness of their personal information.

3.4. The user is responsible for the confidentiality of their user account information, in particular their password. They are also responsible for the use of their account with regard to EL COMPARADOR-B2B . The user should not divulge this data to the use by third parties.

3.5. In the event of unauthorised use of EL COMPARADOR-B2B services using the wrong user name and password, the registered user must notify EL COMPARADOR-B2B immediately.

4. Privacy, Email Advertisements

4.1. The protection of personal data provided by the user is of the highest priority for EL COMPARADOR-B2B . As such, EL COMPARADOR-B2B makes every effort to ensure compliance with data protection.

4.2 EL COMPARADOR-B2B collects, processes and uses your personal data (hereafter “data”) only if we have obtained your consent or a statutory provision allows for the collection, processing or use of your data.

5. User Obligations

5.1. If there is a breach in the terms and conditions, EL COMPARADOR-B2B reserves the right to remove content without declaration of reason, to withhold payments earned in the EL COMPARADOR-B2B Community and to permanently ban members from

EL COMPARADOR-B2B. The right to prosecution of criminal acts remains unaffected.

6. Termination

6.1. EL COMPARADOR-B2B reserves the right to terminate a user’s access and to delete their registration within a period of one week after receipt of relevant information via email about improper use of the website. The user may also terminate their own access and registration within the same period.

The right to immediate termination for good cause remains unaffected.

7. Website accuracy

7.1 ELCOMPARADOR-B2B is not liable for technical malfunctions for which the cause is not within ELCOMPARADOR-B2B’s sphere of responsibility or for damages caused by major force. ELCOMPARADOR-B2B does not guarantee uninterrupted availability of data and may perform technical maintenance during a freely chosen time period. We endeavor to ensure that the details of all products, including prices, displayed on our website are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. This is because the information which you are shown is being transmitted effectively live from the relevant travel provider’s IT system.

Not with standing the above, in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only. Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.

8. Changes to the Terms and Conditions

EL COMPARADOR-B2B may modify these Legal Notes, at any time, by posting conspicuous notice on this site at least thirty (30) days before any modification becomes effective. Continued use of this site, following the posting of conspicuous notice of any modification, will be considered acceptance of the modified Legal Notes.

9. Applicable Law and Place of Jurisdiction The laws of Spain apply . For business persons or individuals that do not have general jurisdiction in Spain, MADRID applies as the place of jurisdiction. Otherwise the legal jurisdiction applies.

EL COMPARADOR-B2B’s Terms of Business


We set out below all the terms which apply , ELCOMPARADOR-B2B, to process for your travel requirements. You should study them carefully. You should also note that there are three different categories of terms of business. The first is the Agency Terms set out immediately below, the second is the General Terms ( you can consult online in our website and the third is the Travel Providers' Booking Conditions (each booking has its Conditions). The Booking Conditions are the terms of each individual provider..

Agency Terms


Guarantees to provide all information necessary in relation with its products, facilitates its best operating procedures and management of the booking system to ensure a better quality of service.

- Real-time processing.

- Helpline available 24/7.

• Booking conditions:

For every booking you will confirm on our website, you will be asked to accept the conditions required by the service provider related to travel, including, among others, tour operators, airlines, accommodation providers, transfer providers, amusement parks and cruise lines.

• In completing your booking on our website you are accepting our Agency Terms, the General Terms and the service provider Conditions.

• You may decide to make one or more booking with us at the same time. Please note that, irrespective of the various products you book, for example a flight booking or a hotel booking, each booking is a separate booking and your bookings, even though they may be linked to the same dates of travel, do not constitute a package.

• In order to offer you the best possible choice and value you may be offered the option to select an inbound flight from a Flight Provider different to that providing the outbound flight or vice versa (“Mix and Match” flight bookings).

 Each flight leg is booked as a separate booking with the Travel Provider and is subject to both these Agency Terms of Business and the Booking Conditions of the relevant Travel Provider.

• The choice of search path through the website has no impact on the availability or pricing of product.

• Your booking is not confirmed until you receive a booking confirmation.

 For flights, you may note that for all GDS content, the process is semi-automatic. While for LCC’s it is instant booking.

• All bookings are purchased individually at their own individual price. The price charged in total for several bookings will always equal the simple sum of the prices charged for each individual booking.
It should also be noted that we must always advise our providers in advance for reservations made for more than (05 rooms). This will reflect the hotel policy.

• ELCOMPARADOR-B2B is not a tour operator. This means that we do not arrange or create combinations of travel products; we simply facilitate your connection to those who does provide or arrange travel products (whether singly or in combination) such as airlines, hoteliers, car hire companies, tour operators etc. Essentially we are an advanced search engine in which you can actually go through and compare different offers of the most travel suppliers; and book to your customers any product which they have decided; based on the lowest price found by our intuitive system.

• In addition to the General Terms which follow immediately, after them there are particular terms which apply to very specific types of travel arrangements which you may wish to book through us.

General terms of business

1. Lowest Prices Guaranteed

Elcomparador-b2b promises you the absolutely lowest prices available - each and every time. To be comparable, we must be able to confirm that the competitor price is based on the same flight or accommodation, for the same dates and board class and in the same currency as ELCOMPARADOR-B2B

It obviously has to be a precise match; for example, several companies now operate both a charter flight airline and a no frills airline and we cannot price match from one to the other.

Our advanced IT systems are all live and the pricing across the vast range of product is moving every second. We are promising you the best price when you book…not that an airline (or other provider) won’t make it cheaper a week later!

2. Booking details

If booking online you are responsible for ensuring booking details are correctly entered. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within two days of receipt of your documents by contacting our Customer Support department. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details will incur the amendment fees stated below in addition to any charges applied by the Travel Provider. Please ensure that the names given by your customers are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant Travel Providers of the travel arrangements or other persons necessary for the provision of the travel arrangements. Card Verification is a charge made on select flight bookings to validate the payment card provided before the card is then used to complete your booking with the Travel Provider.

Ease of Payment
Multiple Payment Options
Different Credit Card Charges in Multiple Currencies
Flexible payment deadlines

Online credit card payments are accepted

You can use your credit card to pay for your booking as and when confirmed on;


You can also opt for a credit line.

At that time you will be asked to pay the full balance by the balance due date that will be notified to you. If full payment is not received by the balance due date, this situation may cause auto-cancellation process for your booking.

3A - All Bookings

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our confirmation email of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

3. Insurance

Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you have arranged your policy through us please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

4. Transfers

Our transfer providers may provide a ‘taxi’ transfer with either a taxi, people carrier, or minibus type vehicle. If you have any specific requirements that may result from this, please advise us at least 48 hours before departure. Please note that shuttles are not able to make drops at private addresses (including villas) nor property management companies, or at hotels where the approach roads are inaccessible to coaches. Where the shuttle coach cannot stop directly outside the hotel due to accessibility issues, the drop-off will occur as near as possible to the hotel. Please be aware that there may be a wait for your shuttle at the airport since they run to a schedule.

Some of our accommodation providers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place, are not eligible to stay at that rate. In most circumstances, this does not apply to residents of EU countries staying in other EU countries. Problems seem to mainly occur, where non-EU passport holders are booked to stay in the country where the passport was issued. For example, Turkish nationals in Turkey, or Egyptian nationals in Egypt. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult and may result in additional charges being incurred or the cancellation of the booking. Occasionally accommodation providers may ask that we contact you prior to the departure date to ask for the nationalities of the parties travelling. It is important that you contact our Customer Service team in this instance with this information in order to confirm that the rates are eligible for the parties travelling.

5. Alterations by your Travel Provider

6.1 Flights

It may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from your Travel Provider, including the Travel Provider’s Booking Conditions. You should take a note of any reference number or contact names when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

6.2 Accommodation

Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure.

In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, they will offer you the option of accepting the change or cancelling the booking and receiving a full refund of all monies paid to us in connection with the accommodation booking.

A major change would include a change of hotel due to hotel closure or overbooking; a pricing error. This list is not exhaustive and there may be other examples of a major change.

6.3 General

We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available. All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still

6. Complaints

We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately.

Please contact our customer services team who will try to assist you. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. ..

7. Limitation of liability

For the avoidance of doubt, your booking is directly with the Travel Provider. Elcomparador-B2B will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees. Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control. In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).

In all cases the absolute aggregate maximum liability of EL COMPARADOR-B2B under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint. Nothing in these terms of business shall limit or exclude the liability of EL COMPARADOR-B2B for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

8. Cancellation, amendment and other service charges

10.1 Cancellation

Accommodation cancellation charges:

The cancellation terms are those detailed in the Travel Provider's Booking Conditions.

For attraction tickets where either tickets or vouchers have been issued no refund can be processed until the tickets or vouchers have been returned to us undamaged and unused. For other products the Travel Provider may charge the cancellation charge shown in their Booking Conditions.


10.2 Amendments

Travel Providers may apply a charge, in the event that they do we will notify you of the charge which will need to be settled prior to processing an amendment request. Please refer to the conditions of the service provider for each product you book.

9. Jurisdiction

Your contract with ELCOMPARADOR-B2B will be governed by SPANISH law and any related disputes will be dealt with in the courts of Kingdom of Spain.

10. Credit Card Fraud Protection

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly.

11. Accommodation bookings

13.1 Payment on booking

1. Discounted non-refundable - rates only offered as 100% payable on booking / non-refundable and non-changeable

2. We will charge your payment card for the amount due before your stay The payment pattern applicable to your booking will be clearly shown prior to booking. If any payment is not received on or in advance of the due date, we reserve the right to treat the booking as cancelled by you resulting in triggering any applicable cancellation charges as detailed above. For the avoidance of any doubt, the cancellation charges are wholly independent from the deposit arrangements on any given booking.

13.2 Booking confirmation

We will send a booking confirmation immediately by automated email .

13.3 Child Discounts

Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The Hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.

13.4 Duration

Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 3 or even 7 nights. Our websites will identify these properties once a search has been made and highlight this information if deemed necessary.

13.5 Special requests

Although we will endeavour to pass any reasonable request on to our Travel Providers, we are unable to guarantee that the request will be met.

13.6 What is included in the price? Hotel and apartment prices shown our websites are shown, based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below. Not included are local resort charges, or charges for cots, which are occasionally levied direct by the hotel, details of which can be obtained before you depart on request.

• RO - Room only - no meals

• SC - Self-Catering - no meals, but cooking facilities are provided

• BB - Bed & Breakfast - continental breakfast

• HB - Half Board - continental breakfast and dinner

• FB - Full Board - continental breakfast, lunch and dinner

• AI - All Inclusive - continental breakfast, lunch, dinner and local branded beverages and soft drinks*

* Hotels may have varying levels of "All Inclusive" – please refer to the description listed under your chosen accommodation.

13.6 Gala Meals

Gala meals are provided at many hotels in Christmas and New Year and payment for them is usually compulsory. When you make your reservation with us, the cost of any compulsory gala meals is NOT included in the price unless this is specifically confirmed when you book.

13.7 Star ratings

Star Ratings are used to symbolise the overall quality and level of standards of each accommodation type. The star ratings are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 1 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards. There is no uniform and consistent method of star ratings and as such they can vary significantly by country, and often within countries. Also, not all countries have rating systems. As an agent we take the average rating of all the sources we have for the property. If we are provided an official rating we will endeavour to include that within the accommodation description.

13.8 Overseas accommodation

Overseas accommodation is usually subject to a tourist tax which will be payable locally. Check in / check out times vary by property but as a rule, please use this guide:

• Check in: 3pm

• Check out: 11am

Rooms may be kept on later, to be agreed with the property direct, for an extra charge.